Terms of service
TERMS OF SERVICE
Last updated: October 1, 2026
Welcome to NurtureNest.
These Terms of Service (“Terms”) govern your access to and use of the NurtureNest website and your purchase of products from our online store.
By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.
These Terms do not limit or exclude any mandatory consumer rights that apply to you under the laws of your country or place of residence.
1. About NurtureNest
NurtureNest is an online retail store offering products designed to support parents and caregivers during everyday moments with their babies.
Business name: NurtureNest
Email: nnurturenest@gmail.com
Business address: Calle Santo Tomás, 2, 28229 Villanueva del Pardillo, Madrid, Spain
For questions regarding your order, products, returns, or these Terms, please contact us at nnurturenest@gmail.com.
2. Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement under the laws applicable to you.
- The information you provide to us is accurate and complete.
- You will use the website only for lawful purposes.
- You will not use the website to engage in fraudulent, abusive, or unlawful activity.
If you are purchasing on behalf of another person or organization, you confirm that you have authority to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, materials, and other information displayed on our website are accurate.
However, minor variations may occur due to:
- Screen and display settings;
- Lighting conditions in product photography;
- Manufacturing processes;
- Natural variations in materials;
- Changes to packaging or product presentation.
Such minor variations do not affect the essential characteristics or functionality of the product.
Nothing in these Terms limits your legal rights if a product does not conform to the contract or is defective.
4. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After receiving your order, we may send an order confirmation to the email address you provided.
An order is not considered accepted if we are unable to process it because of circumstances such as:
- Product unavailability;
- A pricing or listing error;
- Payment authorization failure;
- Suspected fraudulent activity;
- Incorrect or incomplete customer information; or
- Other circumstances permitted by applicable law.
If we are unable to fulfill an order that you have already paid for, we will notify you and provide an appropriate refund where required.
5. Prices and Payments
All prices displayed on our website are stated in the currency shown at checkout.
Depending on your location, applicable taxes, duties, customs charges, or other governmental fees may apply.
Where required by applicable law, applicable taxes will be included in the price or clearly presented during checkout.
You are responsible for providing accurate billing and shipping information.
We currently accept the payment methods displayed during the checkout process.
Payment must be successfully authorized before an order can be processed.
6. Pricing Errors
We take reasonable steps to ensure that product prices are accurate.
However, an accidental pricing, typographical, or technical error may occasionally occur.
If a product has been listed at an obviously incorrect price and we identify the error before fulfilling your order, we may contact you and give you the option to purchase the product at the correct price or cancel the order.
If your order is cancelled and payment has already been taken, the amount paid will be refunded.
This section does not affect mandatory consumer rights applicable to you.
7. Shipping and Delivery
We ship products to destinations indicated as available during checkout.
Delivery estimates displayed on our website are estimates and may vary depending on destination, carrier, customs processing, weather, public holidays, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping costs may apply where permitted by law.
For further information, please refer to our Shipping Policy.
8. International Orders, Customs and Import Charges
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.
Unless expressly stated otherwise at checkout, such charges are generally the responsibility of the customer.
NurtureNest cannot guarantee that customs authorities will not delay or inspect an international shipment.
Customers are responsible for ensuring that the products they order may legally be imported into their destination country.
Nothing in this section transfers to the customer any costs or obligations that applicable law requires NurtureNest to bear.
9. Returns, Refunds and Exchanges
Our returns and refunds are governed by our Returns & Refunds Policy.
Where a product arrives damaged, defective, faulty, or materially different from what was ordered, NurtureNest will provide the remedies required by applicable law.
In addition, NurtureNest provides a 30-day satisfaction guarantee, subject to the conditions described in our Returns & Refunds Policy.
For eligible change-of-mind returns, the customer may be responsible for the direct cost of return shipping, except where applicable law provides otherwise.
Nothing in this section limits statutory consumer rights.
10. Product Safety
Our products are intended to be used only for their intended purpose and in accordance with any instructions, warnings, labels, or safety information provided with the product.
Customers are responsible for reading and following all applicable product instructions before use.
Products intended for babies or children should always be used with appropriate adult supervision.
NurtureNest products are not a substitute for professional medical advice, diagnosis, or treatment.
If you have concerns regarding the use of a product in connection with a baby’s health, feeding, development, or a medical condition, consult an appropriately qualified healthcare professional.
11. Intellectual Property
Unless otherwise stated, all content available on the NurtureNest website, including:
- Logos;
- Brand names;
- Product photographs;
- Graphics;
- Text;
- Designs;
- Illustrations;
- Videos;
- Website layouts; and
- Other original materials
is owned by or licensed to NurtureNest and may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without prior written permission, except where permitted by law.
12. User Content and Reviews
If you submit a review, photograph, testimonial, comment, or other content to NurtureNest, you confirm that you have the necessary rights to submit that content.
You must not submit content that:
- Is unlawful;
- Infringes another person’s intellectual property or privacy rights;
- Is fraudulent or misleading;
- Contains malicious software;
- Contains offensive or abusive material; or
- Violates applicable laws or regulations.
Where permitted by law, by submitting content you grant NurtureNest a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for legitimate business and marketing purposes.
You retain ownership of your original content.
13. Prohibited Uses
You may not use our website or services:
- For any unlawful purpose;
- To commit fraud or facilitate fraudulent transactions;
- To attempt to gain unauthorized access to our systems;
- To interfere with the operation or security of our website;
- To distribute malware or other harmful code;
- To collect personal information from other users unlawfully;
- To impersonate another person or business;
- To infringe intellectual property rights; or
- In any manner that violates applicable laws or regulations.
We reserve the right to restrict or terminate access to our website where permitted by law if we reasonably believe these Terms have been violated.
14. Website Availability
We aim to keep the NurtureNest website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available without interruption;
- Free from technical errors;
- Free from viruses or other harmful components; or
- Compatible with every device or browser.
We may temporarily suspend or modify parts of the website for maintenance, security, updates, or other legitimate reasons.
15. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, shipping companies, social media platforms, or other external services.
These third-party services operate under their own terms and privacy policies.
NurtureNest is not responsible for the content, availability, security, or practices of third-party websites or services to the extent permitted by applicable law.
16. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the maximum extent permitted by law, NurtureNest will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms affects your statutory consumer rights or any legal rights that cannot be excluded or limited.
17. Force Majeure
NurtureNest will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters;
- Severe weather;
- War or armed conflict;
- Government actions;
- Strikes or labor disputes;
- Epidemics or pandemics;
- Transportation disruptions;
- Customs delays;
- Internet or telecommunications failures; or
- Other events beyond our reasonable control.
Where applicable, we will take reasonable steps to minimize the impact of such circumstances.
18. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that certain information is necessary to process orders, provide customer support, process payments, and fulfill our legal obligations.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, products, legal requirements, or business practices.
The updated version will be posted on this page with a revised “Last updated” date.
Changes will not retroactively affect rights or obligations that have already arisen, except where permitted or required by applicable law.
20. Governing Law and Consumer Rights
These Terms are governed by the laws applicable to NurtureNest’s business, without prejudice to any mandatory consumer protection laws that apply in the country where you reside.
If you are a consumer in the European Union, you retain any mandatory consumer protection rights granted to you by applicable EU and national legislation.
Nothing in these Terms prevents you from exercising rights or bringing claims before a court or other competent authority that has jurisdiction under applicable law.
21. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
22. Entire Agreement
These Terms, together with the policies and information expressly incorporated into them, constitute the terms governing your use of the NurtureNest website and your purchases from us, except where applicable law provides otherwise.
23. Contact Information
If you have any questions regarding these Terms or your order, please contact us:
NurtureNest
Calle Santo Tomás, 2
28229 Villanueva del Pardillo
Madrid, Spain
Email: nnurturenest@gmail.com