Refund policy
Returns & Refunds Policy
Last updated: October 1, 2026
At NurtureNest, we want you to feel completely confident when purchasing from us. We carefully select our products and stand behind their quality.
This Returns & Refunds Policy explains your rights and our procedures regarding returns, refunds, exchanges, damaged or defective products, and cancellations.
Nothing in this policy is intended to exclude, restrict, or replace any mandatory consumer rights that apply to you under the laws of your country.
1. Our 30-Day Satisfaction Guarantee
In addition to your statutory consumer rights, NurtureNest offers a 30-day satisfaction guarantee.
If you are not completely satisfied with your purchase for any reason, you may contact us within 30 days of receiving your order to request a return.
For returns based on a change of mind, personal preference, ordering by mistake, or any other reason not caused by a defect or error on our part, the customer is responsible for the direct cost of returning the product.
The product should be returned in reasonable condition, with its original packaging where reasonably possible.
This 30-day guarantee is an additional commercial benefit and does not affect any mandatory legal rights you may have.
2. Damaged or Defective Products
If your NurtureNest product arrives damaged, defective, faulty, or materially different from what you ordered, please contact us as soon as reasonably possible.
We will provide a replacement completely free of charge, including reasonable return and replacement shipping costs where applicable.
You will not be charged for the replacement when the issue is caused by:
- A manufacturing defect;
- Damage that occurred during delivery;
- A product that is materially different from the product ordered; or
- Another fault for which NurtureNest is legally responsible.
To help us resolve the issue quickly, we may ask you to provide photographs or a short video showing the problem.
If a replacement is not reasonably available or appropriate, you may be entitled to another remedy, including a refund or price reduction, depending on the circumstances and the applicable consumer laws.
3. Change of Mind or Personal Preference
If you simply change your mind, no longer want the product, ordered the wrong item, or the product does not meet your personal expectations, you may request a return within the applicable return period.
In these circumstances, the customer is responsible for the direct return shipping costs, unless applicable law requires otherwise.
The original product must be returned in a condition consistent with the handling reasonably necessary to inspect its nature, characteristics, and functionality.
Where required by applicable law, NurtureNest may deduct from the refund any reduction in the value of the product resulting from handling beyond what was reasonably necessary to inspect it.
For customers in the European Union, the statutory 14-day right of withdrawal applies to eligible online purchases. Where this right applies, the customer generally bears the direct cost of returning the goods, provided that NurtureNest has informed the customer of this obligation before purchase.
4. Delivery Delays or Unexpected Delivery Dates
We understand that circumstances can change and that a product may sometimes arrive later than expected or at a time that is no longer convenient.
An unexpected delivery date, change of plans, or simply no longer wanting the product does not, by itself, make the product defective.
If you wish to return an otherwise correctly supplied product for these reasons, the applicable return shipping costs will generally be the responsibility of the customer, subject to any mandatory consumer rights applicable in your jurisdiction.
If an order has not yet been dispatched, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests, although cancellation cannot be guaranteed once an order has entered processing or shipment.
5. How to Request a Return
To request a return, please contact us at:
Email: nnurturenest@gmail.com
Please include:
- Your full name;
- Order number;
- Date of purchase;
- Reason for the return;
- Photographs or video if the product is damaged or defective.
Please do not send a product back without first contacting us. We will provide the appropriate return instructions and, where applicable, the return address.
6. Refunds
Once your returned product has been received and inspected, we will process your refund or other applicable remedy in accordance with this policy and applicable law.
Where a refund is due, it will normally be issued to the original payment method used to place the order.
For customers exercising a statutory right of withdrawal where applicable, refunds will be handled in accordance with the applicable legal requirements. In the EU, for example, the trader generally must reimburse the payments received within 14 days of being notified of the withdrawal, although reimbursement may be withheld until the goods are returned or evidence of shipment is provided.
Where required by applicable law, the refund will include the cost of the least expensive standard delivery option originally offered. Additional costs resulting from a customer’s choice of expedited or premium delivery are generally not refundable.
7. Non-Returnable Situations
Where permitted by applicable law, returns may be refused or a refund may be reduced where:
- The product has been materially damaged through misuse or improper handling;
- The product has been altered or intentionally damaged after delivery;
- The product has been used beyond what was reasonably necessary to inspect its characteristics and functionality; or
- The customer is otherwise responsible for a reduction in the product’s value.
Nothing in this section limits mandatory consumer rights relating to defective or non-conforming goods.
8. Statutory Consumer Rights
NurtureNest respects all mandatory consumer protection laws applicable to each sale.
If you are located in a jurisdiction that provides you with statutory rights relating to withdrawal, returns, refunds, warranties, guarantees, defective products, delivery, or other consumer protections that are more favorable than this policy, those statutory rights remain unaffected.
For example, consumers purchasing goods in the European Union have statutory protections concerning defective or non-conforming goods, as well as a statutory right of withdrawal for eligible distance purchases. These rights exist independently of any additional commercial guarantee offered by NurtureNest.
9. Contact Us
If you have any questions about returns, refunds, exchanges, or defective products, please contact us:
NurtureNest
Email: nnurturenest@gmail.com
Address: Calle Santo Tomás, 2, 28229 Villanueva del Pardillo, Madrid, Spain