Refund policy
Store name: GraceLight
Contact: Gracelighht@gmail.com
Address: Calle Santo Tomás 2, Villanueva del Pardillo, 28229, Spain
30-Day Return Guarantee
At GraceLight, we want you to be completely satisfied with your purchase. If your product arrives defective, damaged, or does not function as described, you have 30 days from the date of delivery to request a return or full refund.
To initiate a return, contact us at Gracelighht@gmail.com with your order number and a description of the issue. We may request photos or videos of the defective product to process your claim.
Conditions for Returns and Refunds
Returns and refunds are accepted under the following conditions:
The product arrived damaged or defective. The product does not function as described. The wrong item was delivered.
All return requests must be submitted within 30 days of the delivery date confirmed by tracking. After 30 days, no returns or refunds will be accepted under any circumstances.
Return Shipping Costs
All return shipping costs are the sole responsibility of the customer. GraceLight does not cover return shipping fees under any circumstances, including cases of defective or damaged products unless otherwise required by applicable law in your jurisdiction.
We recommend using a tracked shipping method for returns, as GraceLight is not responsible for items lost during return transit.
Non-Refundable Situations
The following situations are explicitly excluded from our refund policy:
Change of mind. If you no longer want the product after purchase, we do not accept returns or issue refunds. Please ensure you wish to purchase before completing your order.
Delayed delivery for specific dates. GraceLight does not issue refunds or accept returns due to shipping delays that cause the product to arrive after a specific date, including but not limited to Christmas, Easter, birthdays, anniversaries, or any other personal or religious occasion. Estimated delivery times are provided as a reference only and are not guaranteed. We strongly recommend ordering well in advance of any date-specific occasions.
Customs delays. GraceLight is not responsible for delays caused by customs clearance processes in the destination country. These delays are outside our control and do not qualify for refunds.
Customer-provided incorrect address. If an order is undeliverable or lost due to an incorrect address provided by the customer at checkout, GraceLight is not responsible and will not issue a refund.
Digital or physical damage caused by the customer. Products that have been misused, physically damaged by the customer, or modified in any way are not eligible for returns or refunds.
Refund Process
Once your return request is approved, refunds will be processed to your original payment method within 5 to 10 business days. GraceLight is not responsible for delays caused by your bank or payment provider.
European Union Consumer Rights
If you are purchasing from within the European Union, you may have additional rights under EU Directive 2011/83/EU, including a 14-day right of withdrawal from the date of delivery for any reason. In such cases, return shipping costs remain the responsibility of the customer. This right does not apply to products that have been used, damaged, or are not in their original condition.
Governing Law
This policy is governed by the laws of Spain and, where applicable, by the consumer protection regulations of the customer’s country of residence. In the event of any dispute, both parties agree to seek resolution through good-faith communication before pursuing legal action.
Contact
For any questions regarding this policy, contact us at: