Shipping policy
Orders placed on weekends or public holidays will begin processing on the next available business day.
You will receive an email confirmation with your order details immediately after purchase. Once your order has been dispatched, you will receive a second email containing your tracking number and a link to track your shipment.
Shipping Time
Once your order has been processed and dispatched, estimated delivery time is 6 to 9 business days, depending on your location and local postal service conditions.
Please note that these are estimated times only and are not guaranteed. GraceLight is not responsible for delays caused by customs processing, carrier issues, natural disasters, public holidays, or any other circumstances outside our control.
Total Estimated Delivery Time
Taking into account both processing and shipping times, you can expect to receive your order within approximately 7 to 12 business days from the date of purchase under normal conditions.
Shipping Cost
A flat shipping fee of $1.95 applies to all orders worldwide. This fee covers fast and insured shipping to your delivery address.
Insured Shipping
All GraceLight orders are shipped with insurance coverage. If your order is lost or significantly damaged during transit, please contact us at Gracelighht@gmail.com within 30 days of your expected delivery date and we will investigate and resolve the issue promptly.
International Shipping
GraceLight ships worldwide. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are entirely the responsibility of the customer. GraceLight has no control over these fees and cannot predict their amount.
We recommend checking with your local customs authority before placing your order if you have concerns about potential import charges.
Order Tracking
Once your order has been dispatched, you will receive a tracking number by email. You can use this number to monitor the progress of your delivery through our tracking page or directly through the carrier’s website.
If you have not received your tracking information within 5 business days of placing your order, please contact us at Gracelighht@gmail.com.
Important Notice Regarding Date-Specific Deliveries
GraceLight does not guarantee delivery by any specific date, including Christmas, Easter, birthdays, anniversaries, or any other personal or religious occasion. Estimated delivery times are provided as a reference only.
We strongly recommend placing your order at least 20 days in advance if you need the product for a specific date. GraceLight does not issue refunds or accept returns due to shipping delays that cause the product to arrive after a desired date.
Incorrect Address
Customers are solely responsible for providing an accurate and complete shipping address at the time of checkout. GraceLight is not liable for orders that are undeliverable or lost due to an incorrect address provided by the customer. In such cases, no refund will be issued.
If you notice an error in your shipping address immediately after placing your order, contact us as soon as possible at Gracelighht@gmail.com. We will do our best to correct it before dispatch, but we cannot guarantee changes once the order has been processed.
Contact
For any questions regarding your order or shipment, contact us at:
📍 Calle Santo Tomás 2, Villanueva del Pardillo, 28229, Spain